# Contact support

Send a help request, bug report, idea or billing question from Help & feedback in the app, or email Treasury support if you can't sign in.

## Open Help & feedback

**Help & feedback** is where you write to the Treasury team from inside the app.

- On a computer, select **Help & feedback** at the bottom of the sidebar.
- On a phone, open **Settings** and select **Help & feedback** under **Support**.

A red dot beside **Help & feedback** means Treasury has replied to you.

## Send a request

1. Open **Help & feedback**.
2. Under **Start a request**, choose the option that fits:
   - **Bug report**: something isn't working as expected.
   - **Feature idea**: something you'd like Treasury to do.
   - **Help request**: how to do something in Treasury.
   - **Billing & account**: subscriptions, payments or account access.
3. Write your message and select **Send message**.

![Help and feedback, with Bug report, Feature idea, Help request and Billing and account under Start a request](https://treasury.sh/help/help-and-feedback.webp)

**Help & feedback** says: "We usually reply within one business day. We'll email you when there's an update." Treasury AI can't send a request for you, so use **Help & feedback** to reach a person.

## See your requests and replies

Your conversations with the Treasury team stay in **Help & feedback**.

1. Open **Help & feedback**. A new reply shows at the top as **Treasury replied**.
2. Select a request under **Recent requests**, or select **View all requests**, then **Active** or **Resolved**.
3. To answer, write in **Write a reply…** and select **Send message**.

Each request shows **Awaiting Treasury**, **Awaiting your input** or **Resolved**. A resolved request can't take new replies, so start a new request instead.

## Email support

Email [support@treasury.sh](mailto:support@treasury.sh) if you can't sign in or can't use **Help & feedback**. Send it from the address on your Treasury account, so the team can find it.

You can also reply to Treasury's tips and billing emails. For privacy questions, email [privacy@treasury.sh](mailto:privacy@treasury.sh).

## What never to send

Never send passwords, sign-in codes or full card or account numbers, in a request, an email or a chat with Treasury AI. Treasury has no passwords. It never asks for your bank password or security codes, except inside the Plaid window when you connect a bank.

To point to an account, give its name and the last four digits. For a charge, give the date and amount.

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Open Settings in Treasury: https://app.treasury.sh/settings

Page: https://treasury.sh/help/contact-support

Last checked against the app: 2026-11-04